Your contact persons
- Markus Feix
- Head of Customer Training
Masa Hotline - Phone: +49 2632 9292-270
- Mobile: +49 160 90781042
- Email: m.feix@masa-group.com
- Masa Support Center
- Phone: +49 2632 9292-88
- Email: hotline@masa-group.com
First aid in case of malfunctions
We are here for you.Our highly qualified service technicians are available by telephone 7 days a week, 24 hours a day to help you quickly and efficiently in the event of a malfunction on your machine. We are available for you!
Masa Hotline (Andernach)
| Role: | First aid in case of malfunctions |
| Phone: | +49 2632 9292 88 |
| Email: | hotline@masa-group.com |
If you have booked Masa Online support, malfunction diagnosis and first aid can also be carried out directly via your remote maintenance router.

It's a long way from raw materials through the mixture to the finished stone. Many plant components are involved in this process. Only if the system components are matched, can one be assured of a smooth process and economical operation of the block and paver making plant.
The manufacturing of autoclaved aerated concrete products demands high standards for mixing and dosing of the aggregates, the control of the fermentation process and the control of each production step. Masa's aerated concrete installations are proven advanced technology processes, designed according to customers specific requirements. This approach allows complete solutions to ensure highly efficient, optimised processes resulting in consistent final product quality.
It's a long way from raw materials through the mixture to the finished sand lime bricks. Many plant components are involved in this process. Only if the system components are matched, can one be assured of a smooth process and economical operation of the sand lime brick production plant.
It's a long way from raw materials over mixture to the finished (Kerb)stone. Masa Kerbstone presses were developed to fulfill among other criteria, the special requirements of the "British Standard" kerbstones. This "British Standard" is still a condition in countries of the Middle East and the UK.
Masa plants and machines are installed and commissioned by our own experienced fitters. Masa relies on qualified personnel, trained in Germany.
The Masa Lifetime service extends far beyond the actual assembly and commissioning of a plant. Masa can rely on specific know-how and an industry experience of more than 110 years.
Do you need support with your machine? Masa Support scores in both quality and significantly improved accessibility. Whether "first aid" for technical problems, updates, functional expansions of your production plant or technical questions, the know-how provided by Masa Support covers a wide range of services.
Are you looking for your contact? The Masa Service team introduces itself.
The Masa Service Cloud is the latest product in the family of digital products.