Your contact persons
- Markus Feix
- Head of Customer Training
Masa Hotline - Phone: +49 2632 9292-270
- Mobile: +49 160 90781042
- Email: m.feix@masa-group.com
- Masa Support Center
- Phone: +49 2632 9292-88
- Email: hotline@masa-group.com
Remote maintenance
Masa Online supportUsing state-of-the-art remote maintenance hardware and software in combination with close customer contact, we can react quickly and efficiently to your inquiries. Several communication channels guarantee maximum accessibility of Masa Online Support.
In the event of a malfunction, fault diagnosis and first aid can be considerably simplified and accelerated around the clock. Downtime can be reduced, on-site operations by our service technicians are often no longer necessary.
Updates and functional enhancements to your production plant can be carried out conveniently and quickly during our office hours.
Masa Online support in detail
Do you have any questions? Should your production plant also be sustainably supported by our Masa Online Support? Then contact us today.
Office hours:
| 7.30 - 17.00 (CET) 7.30 - 16.00 (CET) |
Mondays to Thursdays Fridays |
|---|
Process engineering
We support you in optimizing the quality and quantity of your products. learn more
Systematic analysis
Our trained staff will take a close look at your production facility. learn more
Inspection & Maintenance
Extend the lifetime of your machines and plants with expert support. learn more
Retrofit & Conversion
Maintain the economic viability of your existing plant in the long term with sensible measures. learn more

It's a long way from raw materials through the mixture to the finished stone. Many plant components are involved in this process. Only if the system components are matched, can one be assured of a smooth process and economical operation of the block and paver making plant.
The manufacturing of autoclaved aerated concrete products demands high standards for mixing and dosing of the aggregates, the control of the fermentation process and the control of each production step. Masa's aerated concrete installations are proven advanced technology processes, designed according to customers specific requirements. This approach allows complete solutions to ensure highly efficient, optimised processes resulting in consistent final product quality.
It's a long way from raw materials through the mixture to the finished sand lime bricks. Many plant components are involved in this process. Only if the system components are matched, can one be assured of a smooth process and economical operation of the sand lime brick production plant.
It's a long way from raw materials over mixture to the finished (Kerb)stone. Masa Kerbstone presses were developed to fulfill among other criteria, the special requirements of the "British Standard" kerbstones. This "British Standard" is still a condition in countries of the Middle East and the UK.
Masa plants and machines are installed and commissioned by our own experienced fitters. Masa relies on qualified personnel, trained in Germany.
The Masa Lifetime service extends far beyond the actual assembly and commissioning of a plant. Masa can rely on specific know-how and an industry experience of more than 110 years.
Do you need support with your machine? Masa Support scores in both quality and significantly improved accessibility. Whether "first aid" for technical problems, updates, functional expansions of your production plant or technical questions, the know-how provided by Masa Support covers a wide range of services.
Are you looking for your contact? The Masa Service team introduces itself.
The Masa Service Cloud is the latest product in the family of digital products.