Fast, Efficient and SustainableThe Masa F-E-S Support Service
Assistance with technical issues, plant updates and additional equipment installations, are always available at the end of the line using the Masa F-E-S Support service.
We are able to interact with our customers using the latest communication technology and react quickly to their requirements via our new Masa F-E-S Support Center.
Using a fast and safe encoded highspeed data connection enables remote control of your production plant. Both internal and external administrated PC networks can be used; the latter uses a finalized configured VPN internet router in standby modus for the Masa F-E-S Support.
The dynamics of the Masa F-E-S are achieved using a DSL or ISDN internet connection directly to your machine control. If these are not available we can use LTE or UMTS or a connection via telephone modem. Alternatively we can deal with your inquiries by telephone or e-mail.
Each single contact with the Masa F-E-S Support system is recorded on our powerful data base including the action taken. This information including faults and solutions is subsequently fully retrievable by you. If you have any further questions or wish to avail yourselves of these services, please contact our F-E-S Support Center today.
Masa F-E-S Support Center
Phone: +49 2632 92 92 88